RedOctane attempts to dictate own warranty laws
Warranty is a really touchy subject for me. I have incredibly poor luck with purchases and I don't think I would be exaggerating to say that 50% of computer and A/V products I purchase have faults when I get them, or develop them later. So I've spent a lot reading about warranties and getting an understanding for what my rights are (in Australia).
For example, most people don't realise that if something goes wrong with a product within the warranty period that you entitled to a refund instead of a replacement if you wish. There is a catch with this though, as if you have had significant use of the product then you may only be entitled to partial refund. How much of a refund you get is negotiable. So whilst it's illegal for a business to state that they don't offer refunds, it's not illegal for them to only offer you $1 and tell you to shove it if you don't like (at which point you would take the replacement).
So, now I'm having issues with my Guitar Hero World Tour guitar strumming erratically by itself. I've been informed this is due to issues with the touch strip and you can work around it by disabling it. Regardless, I don't think it's too much to expect a purchased product to work without fault, so I went to the RedOctane warranty site to investigate their warranty claim process and noted this statement.
Warranty can be claimed only within 90 days from purchase date.
*cough* Bullshit! RedOctane can say what they like, but Australian law would protect any claims you wish to make within 12 months. So I find it most arrogant and offensive that if you submit a purchase date greater than 90 days ago on the Red Octane site it states quite boldly that your item is not longer under warranty. What's worse is that no contact information is provided to argue this point.
So I post this to point out that a business can say what ever it likes, but it doesn't override the law. If you have an issue with your Guitar Hero equipment 364 days after you purchased it, you will not only be entitled to a replacement, you will also be entitled to a partial refund.
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Comments
2. Anonymous says…
im from melb and i bought world tour the day it was released and have had red drum pad break in the 1st 3hours (wire came loose) which i fixed myself.. had the yellow cymbal plastic break in half about a month later and sent it back and got a new 1 in the mail within 2weeks..
about 1month after that my guitar strumming was taking twice as far to move b4 it clicked so i sent that back saying it was making it harder to play and they sent me a brand new guitar.. and about a week ago my orange cymbal stopped working iv sent that back with no problems about date of purchase
Posted on Tue 10 Mar, 2009
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who/how should i contact about getting a replacement? can't find any numbers etc
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Posted on Wed 13 Jan, 2010
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Posted on Mon 18 Jan, 2010
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1. Anonymous says…
im from melb and i bought world tour the day it was released and have had red drum pad break in the 1st 3hours (wire came loose) which i fixed myself.. had the yellow cymbal plastic break in half about a month later and sent it back and got a new 1 in the mail within 2weeks..
about 1month after that my guitar strumming was taking twice as far to move b4 it clicked so i sent that back saying it was making it harder to play and they sent me a brand new guitar.. and about a week ago my orange cymbal stopped working iv sent that back with no problems about date of purchase
Posted on Tue 10 Mar, 2009